I'm giving this one star because zero is not an option. I called to see if there were any available rooms, and no one answered. I received a call back a few moments later, with a very rude woman asking me what I want so late at night, after the website advistising welcome anytime. She continued to yell and threaten me, while I tried to explain to her that her website listed the hotel as open all hours. She continued screaming and I hung up to avoid being further harassed. Avoid this place. I have never been treated so poorly in my life.
Called to check availability on a room after reading on their website how they are available "any time" they did not have hours of operation posted. I was screamed at and threatened with foul language because of the time in which I called. I would give this place zero stars if I could. Rudest and worst customer service I've ever encountered. AVOID at all cost!!! I couldn't imagine how poor my experience would have been if I had been able to stay.
Visited her twice now ... both times had issues with owner.. Although the property is nice and grounds are well kept up, cabin #6 is very cool as well but we won't be back. Made reservations for two nights @ $80 per night, at arrival price was changed to $100 per night (not cool). Was told had to increase everyone's prices because of damages , sorry not our problem. Discussed this with other guests, they were also dissatisfied. We feel owner scammed for extra $ knowing it would difficult and a hassle to get other accomodation on the spot. Also leaves threatening literature in cabins regarding the toilets and a lack of septic service and if " it backs up ...you will pay up $$$" .... kind of low class. Love the Oscoda and Tawas area but will never stay here again ....too many other options along the coast.
East Coast Shores Resorts Hotels is a US Travel Agency based in Au Sable Charter Township, Michigan. East Coast Shores Resorts Hotels is located at 2530 US-23, Au Sable Charter Twp, MI 48750, USA.
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